Privacy policy

Last updated: January 27, 2025

This privacy policy describes how Fianehub Oy (hereinafter Fianehub) processes the personal data of its customers and the users of its online services and how one can influence the processing of personal data.

The processing of personal data follows applicable legislation and the industry's self-regulation, such as the guidelines given by Asiakkuusmarkkinointiliitto ry. 

REGISTRAR

Fianehub Oy
Business ID: 1907012-1
Aviatie 2
20360 TURKU
Finland

COLLECTED PERSONAL DATA

Fianehub collects and processes personal data only to the extent necessary for fulfilling the purposes of use described in this privacy policy.

The collected personal data and the scope of its processing varies depending on the relationship between Fianehub and the customer or user of online services, the permissions and denials concerning the processing of personal data and marketing and the cookie and tracking settings of the browser used. 

Submitted personal data

Personal data submitted by the customer or user of online services to Fianehub at various times, such as during a product order or newsletter subscription or registration to an online service, may include the following:

• basic data, such as name and contact information 
• ordering and billing data, such as information about the payer of the order, its recipient and their e-mail address and phone number 
• customer service data, such as customer feedback and communication with customer service 
• permit data, such as information about marketing permits, rights related to marketing material (such as social media image material), or other permits and prohibitions related to the use of personal data 
• data about responses to studies, surveys or contests conducted by Fianehub 
• phone data and call recordings, such as customer service calls 
• Data collected from online service use
• when a customer acts as a third-party seller on the marketplace owned by Fianehub, his or her bank account number shall be collected to pay the sales revenue.

Data collected from the use of online services may include:

• data collected from the device or application used, such as browser version, device type, screen resolution, and operating system, IP address, unique device and/or cookie identifier 
• data about online service use, such as information about pages loaded, time spent at online services, navigation in online services or advertising or marketing content viewed 
• data about web pages opened through customer communication 
• location data by country based on IP address 
• data collected by social plugins or other third parties. 
• A user of online services can be identified through a digital identifier created in the services when the customer signs in or arrives at the online service through targeted customer communication, such as a newsletter.

Data about the use of online services is collected using cookies. For more information, see the cookie policy. 

Derived and combined data

In order to serve its customers and online service users better, Fianehub refines collected personal data by analyzing it using various statistical methods and by combining data collected from different sources.

Using the aforementioned methods, it is possible to make assumptions about things such as interests, gender, age group, purchasing behavior or other similar characteristics. These assumptions are based on the submitted or collected data mentioned in the previous paragraph. In order to ensure consumers' privacy, Fianehub shall not make assumptions about information that is considered sensitive.

Fianehub secures the privacy of its customers or users of online services by exercising special care when carrying out the derivation and combination of data described above, so that the privacy of customers or users of online services is not compromised. 

PERSONAL DATA PURPOSES OF USE AND THE LEGAL BASIS FOR PROCESSING 

Fianehub collects personal data for the maintenance of customer relationships, development of products and services and commercial purposes. 

Maintenance of customer relationships

Fianehub uses customers' personal data for various activities necessary for maintaining a customer relationship, including: 

• delivering ordered products
• maintenance of a customer relationship or customer communication 
• customer service or other customer support and their quality control
• billing
• competitions or draws for prizes
• to fulfil orders, Fianehub shares order-related data between the users and third-party sellers of the marketplace owned by Fianehub.

Processing of personal data for maintaining a customer relationship is based on an agreement between Fianehub and the customer about the delivery of a product or service, or another action that leads to the formation of a customer relationship.

The customer can influence the processing of personal data for maintaining a customer relationship by contacting customer service. 

Development of products and services

Fianehub uses the data of customers or users of online services for the development of products or services and for improving the quality and selection of services. Actions for improving products or services may include product or content recommendations or personalization of services. 

Products and services are also developed by utilizing surveys and feedback.

The more specific uses and storage of data collected in studies and surveys shall be described separately in the study or survey.

The processing of personal data for developing products and services is based on Fianehub's legitimate interests in utilizing data for the benefit of its customers and users of its online services.

A user of online services can influence the use of data for developing products and services through cookie settings. 

Commercial uses

Fianehub may use the data of customers or users of online services for marketing, advertising or other commercial activities. Data may be utilized in things like targeting advertising, direct marketing or displaying advertisements on third-party platforms.

For direct marketing, the processing of data for commercial purposes is based on the customer's consent. For other advertising and products, the processing of personal data is based on Fianehub's legitimate interests.

The customer can influence the targeting of advertising in the customer service. A user of online services can influence the targeting of advertising through cookie settings, or third-party advertising displays by adjusting the platforms' own advertising settings.

SHARING AND HANDING OVER PERSONAL DATA

Fianehub utilizes personal data for implementing the purposes described above in paragraph 3 (Personal data purposes of use and the legal basis for processing). In addition, Fianehub may use third-party services, in which case Fianehub shall ensure the lawful processing of data through contractual arrangements and instruct third parties on processing data. 

Fianehub may share or hand over personal data to third parties in situations including the following:

• When applicable legislation mandates handing over personal data. Handing over personal data may be necessary, for example, at the request of authorities or for carrying out a judicial process.
• For marketing purposes. Personal data may be transferred and disclosed to other data controllers or data processors, as the case may be, for the purposes of marketing, including market research, production and delivery of marketing content, or for the purpose of delivering targeted advertising. 
• Fianehub may hand over personal data to third parties if it is necessary for guaranteeing the rights or safety of Fianehub and the customer or user, investigating fraud or responding to queries from authorities. 

Transferring personal data outside the EU/EEA 

As a rule, Fianehub shall not transfer or process data outside the European Union or European Economic Area. If data is exceptionally moved outside the EU/EEA, an adequate level of protection for personal data shall be ensured in accordance with applicable legislation. 

STORING PERSONAL DATA

Fianehub stores personal data as long as is necessary for implementing the purposes defined in paragraph 3. However, valid legislation, such as accounting laws or other exigent legislation, may require the storage of personal data even after the purpose of processing has expired. In such situations, storage times defined in applicable legislation shall apply.

AN INDIVIDUAL'S RIGHTS AND WAYS OF INFLUENCING THE PROCESSING

Fianehub is committed to protecting the privacy of customers and users of online services and their rights defined in data protection legislation. Listed below are the customers' most important rights and ways of influencing the processing of personal data:  

• The customer has a right to inspect their own personal data and to demand the correction of erroneous information. 
• The customer has a right to request the deletion of their personal data to the extent that other legislation allows it. 
• The customer has a right to transfer certain personal data about themselves to another keeper of a register. 
• The customer has a right to deny direct marketing or oppose the processing of their personal data for direct marketing purposes. In addition, the customer may influence the channels in which direct marketing takes place. 

For requests related to the abovementioned rights, you may contact Fianehub customer service.

Users of Fianehub online services have a right to influence the utilization of cookies and other similar technologies in Fianehub services. For more information about the utilization of cookies and the ways of influencing it, see the Fianehub cookie policy.  

INFORMATION SECURITY

Fianehub takes appropriate information security measures to ensure the secure processing of personal data. Personal data is protected from loss, destruction, abuse, unauthorized access and transfer. Secure processing is ensured by means such as restricting access to the data and ensuring that our employees and sub-contractors are using personal data in accordance with instructions and agreements.

CHANGES IN PRIVACY POLICY

Fianehub reserves the right to update this privacy policy due to things such as the development of services or exigent legislation. Changes and updates to privacy policy shall be announced at the Fianehub web site.